FAQs
Welcome to the Fit Freak FAQ Page!
Here you'll find answers to some of the most common questions about our products, services, and policies. If you have a question that isn't addressed here, please feel free to contact our customer support team.
1. What types of products does Fit Freak offer?
We offer a wide range of boxing equipment, including gloves, punching bags, resistance bands, and protective gear. Additionally, we provide general workout equipment such as jump ropes, agility tools, and recovery aids to support your overall fitness journey.
2. When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
4. How do I return an item?
To return an item, please follow these steps:
- Contact our customer support team to initiate the return process.
- Pack the item securely in its original packaging.
- Include a copy of the original invoice or order confirmation.
- Ship the package to the address provided by our customer support team.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on the destination. Please visit our Shipping page for more details.
6. How can I contact customer support?
You can reach our customer support team via email at info@shopfitfreak.com.
7. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Apple Pay.
8. Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.
9. How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive. Our products are meticulously crafted to ensure the highest standards, which can sometimes extend delivery times.
10. What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Still have questions?
If you didn't find the answer you were looking for, don't hesitate to contact us at info@shopfitfreak.com. We're here to help!